STORE POLICY

Jewelora Jewellery (JM1020269-W)

Email: sales@jewelora.com

Basic Terms & Conditions

All prices are fixed and postage is included for purchases above RM300.
All prices are subject to change without prior notice.
Please purchase with confidence.
Please email your item details (Product code, Name, Payment proof, Amount and Address) to sales@jewelora.com for confirmation.

Payment Method

Online Banking (Public Bank Berhad) to:

Payable Account Name : Jewelora Jewellery
Public Bank Berhad : XXXX-XXXX-XX

Agreement:

Once an order is made, the buyer agrees to all Terms & Conditions stated above.
For any defective items, kindly return the package within 3–5 days. Clear photographs must be taken and emailed to sales@jewelora.com.

Account Registration
To access certain features of the website, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process.

Product Descriptions
We strive to provide accurate product descriptions and images on the website. However, we do not guarantee that all descriptions and images are accurate, complete, reliable, current, or error-free.

Order Cancellation Policy
We advise buyers to contact us via email or phone within 24 hours or as soon as possible before the item is shipped. Send an email to sales@jewelora.com or contact us at 013- 658 4576 and state the reason for cancellation. We will cancel the order and provide a refund upon buyer's request. If the item has already been shipped, the buyer must return the item first. Refunds will be processed after the returned item is received.

Refund / Return / Warranty Policy:

Warranty (if indicated) is covered by the manufacturer.
We provide exchange, replacement or refund for items that are DOA (Dead on Arrival), damaged or lost in transit.
For DOA or damaged items, contact us within 24 hours of receiving the item. We will proceed with exchange or refund as per your request.
Steps for Exchange or Refund:

Login to the Jewelora website and go to "My Orders" at https://jewelora.com/my-account/order/
Copy the purchase order code (e.g. JWL0XXXXXX)
Email us at sales@jewelora.com or WhatsApp us at 018-767 4916 with your purchase code for processing.
We will process your request within 24 hours.
Upon approval, you will receive an email with return instructions.

5. Accepted reasons for exchange:

Item received is defective.
Item received is different from the one ordered.
Note: Exchange or refund due to change of mind or wear and tear damage is NOT ACCEPTABLE.

6. All returned items must be in new, unused condition with original packaging and receipt.

7. Jewelora will perform a quality check before approving any exchange or refund.

8. Return shipping costs must be borne by the customer unless the item was defective or incorrect. If confirmed, Jewelora will provide a return courier airway bill.

9. Exchanges are limited to the same design and value, subject to stock availability. If the new item is of higher value, the customer must pay the difference. If the exchanged item is of lower value due to our error, the difference will be refunded.

10. The exchange or refund process may take 1 to 7 working days after we receive the returned item.

11. For lost items in transit, please track your package. If undelivered within the estimated timeframe, contact us to open a trace. Refunds or replacements will be arranged accordingly.